Shipping Policy

Last updated: 21/04/2026

This Shipping Policy applies to all purchases made from AGM CONTAINER & TOWING SERVICE PTY LTD (“we”, “our”, “us”). It provides clear information about delivery costs, timeframes, and conditions for shipping containers within Australia.

1. Business Information

AGM CONTAINER & TOWING SERVICE PTY LTD
ABN: 79 120 688 548
Entity Type: Australian Private Company
ABN Status: Active from 26 September 2023

Email: sales@agmcontainerandtowingpty.com
Phone: +61489995853

2. Shipping Coverage

We currently provide delivery services within Australia only.

Delivery is available to most metro and regional areas
Remote or restricted-access locations may require additional review before order acceptance

Orders are only confirmed once delivery feasibility has been assessed.

3. Shipping Cost

A flat-rate delivery fee of 400 A$ per container applies to standard deliveries within Australia

Important Conditions:

The flat-rate applies only where:

Delivery access is suitable for standard heavy vehicle transport
No additional lifting or special handling is required

Additional Charges May Apply If:

The delivery location is remote or difficult to access
Crane trucks or specialized equipment are required
Delivery fails due to site inaccessibility

Any additional charges will be clearly communicated and approved by the customer before dispatch.

4. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation

Orders requiring modifications or special preparation may take longer. Estimated processing times will be communicated before dispatch.

5. Delivery Timeframes

Estimated delivery times after dispatch:

All regions within Australia: 5-14 Days

Important Notes:

Delivery times are estimates only and not guaranteed
Timeframes begin after dispatch, not from the order date
Delays may occur due to:
- Weather conditions
- Road or transport restrictions
- Carrier scheduling
- Access limitations at delivery location

6. Delivery Method

Containers are delivered using appropriate transport equipment, including:

Tilt tray trucks
Side loader trucks
Crane trucks (if required)

The delivery method is selected based on container type, size, and site conditions.

7. Customer Responsibilities (Delivery Conditions)

Customers must ensure:

Accurate delivery details are provided at checkout
The delivery site is accessible for heavy vehicles
The site is clear of obstacles (e.g., low cables, trees, narrow entry points)
Adequate space is available for safe unloading

If delivery cannot be completed due to site conditions:

The order may be delayed or canceled
Additional charges may apply for re-delivery

8. Order Tracking

Customers can track their order at:

https://agmcontainerandtowingpty.com/track-order

After dispatch, customers will receive delivery coordination details.
Due to the nature of container transport, real-time tracking may be limited.

9. Delivery Confirmation and Inspection

The customer (or an authorized representative) must be present at delivery where possible
The container must be inspected immediately upon delivery

Any issues must be reported within 24 hours of delivery with supporting evidence (e.g., photos).

10. Failed Delivery

A delivery is considered failed if:

The delivery site is inaccessible
Incorrect delivery details are provided
No one is available to coordinate delivery where required

In such cases:

Re-delivery fees may apply
Storage or handling charges may be incurred

11. Liability and Delays

We are not responsible for delays caused by:

Third-party transport providers
Weather or environmental conditions
Government regulations or road restrictions
Events outside our reasonable control

12. Policy Transparency

This Shipping Policy is publicly available and applies equally to all customers purchasing through our website. Shipping costs, delivery conditions, and timelines are clearly disclosed prior to purchase.