Payment Policy
Last Updated: 04/06/2026
At AGM, we offer a range of secure and convenient payment options. The payment methods available to you will be displayed during the checkout process.
1. Accepted Payment Methods
We currently accept the following payment methods, subject to availability at checkout:
- Bank Transfer (Direct Bank Deposit)
- Visa
- American Express
- Mastercard
- Apple Pay
- Google Pay
All payments must be made using a valid payment method and authorised funds.
Payment options available to you may vary depending on the order, payment provider, device, browser, or other applicable circumstances.
2. Payment Process
When placing an order, customers may either receive payment instructions from us or be directed to complete payment through our secure payment provider.
Customers are responsible for providing accurate payment and billing information and completing the payment process correctly.
For bank transfers, customers should include the correct order number or payment reference so that the payment can be identified and allocated to the relevant order.
An order will generally proceed to processing once the required payment has been received and verified.
3. Bank Transfer Payments
Bank transfer payments are subject to processing and verification by the relevant financial institutions.
Payments may take approximately 1–3 business days to appear in our account, depending on the customer’s bank and the timing of the transfer.
An order will not be treated as paid until the funds have been received and verified by us.
Customers should retain their bank transfer confirmation until payment has been confirmed.
4. Card and Digital Wallet Payments
Card and digital wallet payments are processed through the applicable payment service provider.
Payments are subject to the payment provider’s authorisation and security checks.
A transaction may be declined, delayed, or require additional verification before an order can be processed.
Where a payment is unsuccessful, customers may be required to use another available payment method.
5. Prices and GST
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.
The price displayed on the relevant product page and at checkout is the price applicable at the time the order is placed.
AGM Container and Towing Service is currently not registered for GST. Accordingly, GST is not charged on our current sales.
Any applicable shipping or delivery charges will be clearly displayed before the customer completes the order.
We reserve the right to correct pricing, typographical, technical, or system errors where permitted by law. If a pricing error affects an order, we will contact the customer as soon as reasonably practicable.
6. When Payment Is Confirmed
An order is generally considered paid once the full amount required for the order has been received and verified by AGM.
We may place an order on hold or delay processing where:
- payment has not been received;
- a payment is declined or reversed;
- additional payment verification is required;
- the payment cannot be matched to the relevant order; or
- we reasonably suspect that the transaction may be unauthorised or fraudulent.
Customers will be notified where additional information or action is required.
7. Pricing and Pricing Errors
We take reasonable care to ensure that prices displayed on our website are accurate.
However, occasional pricing, typographical, technical, or system errors may occur.
If we identify an error affecting an order, we will contact the customer as soon as reasonably practicable and explain the available options before proceeding with the affected order.
Nothing in this section is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law.
8. Payment Verification and Fraud Prevention
To protect our customers and our business, we may carry out reasonable payment and order verification procedures.
We may request additional information or confirmation where necessary to verify that a payment has been authorised.
Orders may be placed on hold, cancelled, or refused where there are reasonable grounds to suspect fraudulent, unauthorised, or otherwise improper activity, subject to applicable law.
9. Refunds and Reversals
Where a refund is approved, it will generally be processed in accordance with our Returns & Refund Policy and applicable Australian Consumer Law requirements.
Where possible, refunds will be returned using the original payment method.
If a refund cannot reasonably be made to the original payment method, we may arrange an alternative method of refund with the customer.
Refund processing times may vary depending on the payment method, financial institution, and payment provider. Once a refund has been processed by us, additional processing time may be required before the funds appear in the customer’s account.
Nothing in this Payment Policy limits any consumer guarantees, rights, or remedies that apply under the Australian Consumer Law.
10. Payment Security
We take reasonable steps to maintain secure payment processes and protect customer information.
Where payments are processed through third-party payment providers, payment information is handled by those providers in accordance with their applicable security and privacy practices.
We do not request customers to provide complete payment card details by email, telephone, SMS, or other unsecured communication channels.
Customers should only make payments using the payment methods and instructions provided through our website or directly by AGM.
11. Customer Responsibilities
Customers are responsible for:
- providing accurate billing and contact information;
- ensuring that sufficient funds are available;
- using a payment method they are authorised to use;
- entering the correct order number or payment reference when making a bank transfer;
- checking payment details before completing a transaction; and
- responding to reasonable payment verification requests.
Failure to provide accurate information or complete the required payment may result in an order being delayed or cancelled.
12. Payment Related Fees
Any applicable payment, transaction, or other fees will be disclosed to the customer before payment is completed, where required by law.
We do not impose undisclosed payment fees.
13. Contact Us
If you have questions regarding a payment, transaction, refund, or payment method, please contact us:
Email: [email protected]
Phone: +61 489 995 853
Address: 740 Ingham Rd Bohle QLD Queensland 4818 Australia
14. Policy Updates
We may update this Payment Policy from time to time to reflect changes to our payment methods, business practices, payment providers, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.