Frequently Asked Questions

What products do you sell?

We specialize in the sale of shipping containers, including standard, used, and modified containers suitable for storage, transport, and other applications.

Where are you based?

We are based in Australia and operate under:

AGM CONTAINER & TOWING SERVICE PTY LTD
740 Ingham Rd, Bohle QLD 4818, Australia

Do you deliver across Australia?

Yes, we deliver to most metro and regional areas across Australia. Delivery to remote areas may require additional review and charges.

What payment methods do you accept?

We currently accept bank transfer (direct bank deposit) only.

When is my order confirmed?

Your order is confirmed only after full payment has been received and verified.

How long does payment confirmation take?

Bank transfers typically take 1–3 business days to be received and confirmed.

Can I cancel my order?

Orders may be canceled before dispatch. Once the container has been dispatched, cancellation may not be possible or may incur fees.

How much does delivery cost?

We offer a flat-rate delivery fee of 400 A$ per container for standard deliveries within Australia.

Are there any additional delivery charges?

Yes, additional charges may apply if:

  • The delivery location is remote
  • The site is difficult to access
  • Specialized equipment (e.g., crane truck) is required

Any extra costs will be communicated before dispatch.

How long does delivery take?

Estimated delivery times after dispatch:

  • Metro areas: 3–7 business days
  • Regional areas: 5–10 business days
  • Remote areas: 7–14+ business days

What do I need to prepare for delivery?

You must ensure:

  • Clear and accessible entry for heavy vehicles
  • No obstacles (e.g., trees, cables, narrow gates)
  • Adequate space for unloading

What happens if delivery cannot be completed?

If delivery fails due to access issues or incorrect information:

  • Additional redelivery fees may apply
  • Delivery may be delayed or rescheduled

Can I track my order?

Yes, you can track your order here:
👉 https://agmcontainerandtowingpty.com/track-order

Are your containers new or used?

We offer both new (one-trip) and used shipping containers.

Used containers may show signs of wear but remain structurally sound and suitable for use.

Will the container look exactly like the photos?

Not always. Images are for reference only.

  • Used containers may vary in color, markings, and condition
  • Minor cosmetic differences are normal

What is your return period?

You can request a return within 30 days from the date of delivery.

Can I return a container if I change my mind?

Yes, but:

  • Returns are subject to approval
  • You will be responsible for return transport and handling costs
  • The original delivery fee (400 A$) is non-refundable

What if my container is damaged or incorrect?

You must report any issues within 24 hours of delivery with photo evidence.

We will assess the situation and may offer:

  • Repair
  • Replacement
  • Refund

How are refunds processed?

Approved refunds are issued via bank transfer within 5–10 business days after inspection.

What if I provide the wrong address?

Incorrect or incomplete delivery details may result in:

  • Delayed delivery
  • Additional charges

Do I need to be present at delivery?

It is recommended that you or an authorized person is present to:

  • Receive the container
  • Inspect it upon delivery

How can I contact you?

📧 Email: sales@agmcontainerandtowingpty.com
📞 Phone: +61489995853

What are your customer service hours?

Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday: 10:00 AM – 2:00 PM (AEST)
Sunday: Closed

Can you help me choose the right container?

Yes, our team can guide you based on your needs, location, and usage requirements.

Do you offer custom container modifications?

Yes, modifications may be available depending on requirements. Contact us for details and timelines.