Privacy Policy

Last updated: 24 September 2026

AGM Container and Towing Service (“AGM”, “we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, submit a product enquiry or modification quote request, place an order, purchase a product, or otherwise interact with our business.

We aim to manage personal information in an open and transparent manner and in accordance with applicable Australian privacy laws.

1. About Us

Legal Business Name: AGM CONTAINER & TOWING SERVICE PTY LTD

Trade Name: AGM Container and Towing Service

ABN: 79 120 688 548

ACN: 120 688 548

Entity Type: Australian Private Company

Country: Australia

Address: 740 Ingham Rd Bohle QLD Queensland 4818 Australia

Contact Details

Email: [email protected]

Phone: +61 489 995 853

For further information about our business, please see our Legal & Business Information page.

2. Personal Information We Collect

Depending on how you interact with us, we may collect and hold personal information such as:

2.1 Information You Provide

This may include:

Full name
Email address
Phone number
Billing address
Delivery address
Order details
Payment and transaction information
Information provided through contact forms
Information provided through product enquiry forms
Information provided through modification quote requests
Subject or message submitted as part of an enquiry
Information identifying the product associated with an enquiry
Customer service enquiries
Information provided when requesting a return or refund
Information relating to delivery arrangements
Other information you voluntarily provide to us

The information we collect depends on the service you use and the information you choose to provide.

We do not ordinarily store complete payment-card details where payment is processed through a third-party payment provider.

2.2 Product Enquiries and Modification Quote Requests

Our website provides product enquiry functionality through a WordPress application. Customers may use this functionality to enquire about a particular product or request a modification quote.

When you submit a product enquiry or modification quote request, the form may collect:

Your name
Your email address
Your phone number
A subject, where provided
Your enquiry or message
Information identifying the product associated with your enquiry
Other information you voluntarily include in your submission

The product associated with an enquiry may be identified through the product page or information displayed in the enquiry form.

For example, when a customer selects a product-specific enquiry option, the form may display a heading identifying the product about which the customer is enquiring.

The product enquiry and modification quote functionality is provided free of charge. Requests are reviewed and handled manually by AGM.

Information submitted through the enquiry form is sent to our business email address:

[email protected]

We use this information to review the enquiry and respond to the customer by email.

Submitting an enquiry or modification quote request does not automatically create an order, guarantee product availability, confirm that a requested modification is possible, or constitute acceptance of a purchase.

2.3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website or source
General website usage information
Information collected through cookies and similar technologies

3. How We Collect Personal Information

We may collect personal information directly from you when you:

Visit or use our website
Contact us by email or telephone
Complete a contact or enquiry form
Submit a product enquiry
Request a modification quote
Use our WordPress product enquiry functionality
Enquire about a specific product displayed on our website
Provide your name, email address or phone number through an enquiry form
Provide a subject or enquiry message
Request information about a product or shipping container
Create or submit an order
Request a return, refund or exchange
Communicate with our customer service team
Subscribe to communications, where available
Provide information in connection with delivery arrangements or other business interactions

3.1 Product Enquiry and Modification Quote Forms

Our website uses a WordPress product enquiry application to allow customers to submit enquiries about products and request modification quotes.

When you submit an enquiry, the information you provide is sent to our business email address, [email protected], for manual review.

AGM responds to product enquiries and modification quote requests by email.

The form may include product information associated with the product page from which the enquiry was submitted. The information collected may also include the subject and message entered by the customer.

We may also receive information from service providers involved in operating our website, processing payments, providing analytics, or arranging delivery and logistics.

Where personal information is collected from a third party, we will handle it in accordance with applicable privacy laws.

4. How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

Reviewing product enquiries
Responding to product enquiries
Reviewing modification quote requests
Preparing and communicating a response to a quote request
Identifying the product associated with an enquiry
Reviewing the subject and message submitted by a customer
Clarifying customer requirements relating to a product or requested modification
Providing product and service information
Communicating with customers by email about their enquiries
Processing and fulfilling orders
Processing payments
Arranging shipping and container delivery
Communicating about orders and deliveries
Responding to customer enquiries
Providing customer support
Processing returns, refunds and exchanges
Verifying transactions and preventing fraud
Maintaining website security
Operating and improving our website
Understanding website usage and performance
Managing our business operations
Maintaining business and financial records
Complying with legal and regulatory obligations
Resolving disputes
Protecting our rights and property
Communicating information about our products or services where permitted by law

Information submitted through the product enquiry or modification quote functionality is used to review the customer’s request and provide a manual response by email.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

A request for a modification quote does not itself confirm that the requested modification is available, technically possible, approved, or included in a final order.

Any proposed pricing, product availability, modification details, delivery arrangements or other information provided in response to an enquiry may be subject to further confirmation and the applicable terms and conditions.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

When a third-party payment provider processes a transaction, payment information may be handled directly by that provider in accordance with its own privacy policy and security practices.

We do not ordinarily retain complete payment-card numbers or security codes on our own systems.

Customers should review the applicable payment provider’s terms and privacy information where appropriate.

The product enquiry and modification quote functionality is provided free of charge. Submitting a product enquiry or modification quote request does not require payment through the enquiry form.

6. Sharing and Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

6.1 Payment Providers

Payment processors may receive information necessary to process and verify transactions.

Payment information may be handled directly by the relevant third-party payment provider in accordance with its own privacy policy and security practices.

6.2 Transport and Logistics Providers

We may provide relevant customer information to transport companies, drivers, logistics providers or other delivery partners so that shipping containers can be delivered to the nominated location.

This may include:

Customer name
Delivery address
Phone number
Order information
Delivery instructions

Information submitted through a product enquiry or modification quote request may be used to support the enquiry process.

We will disclose information to transport, logistics or other service providers where reasonably necessary for the relevant business purpose, including where required to arrange delivery, assess delivery requirements or fulfil an order.

6.3 Technology and Service Providers

We may use third-party providers for services such as:

Website hosting
WordPress website functionality
E-commerce technology
Website security
Analytics
Email and communication services
Customer support
Data storage
Information technology services

Our product enquiry functionality operates through a WordPress application and sends submitted enquiry information to our business email address.

Depending on the technology and services used, information may be processed by providers supporting our website, hosting, email or other business systems.

6.4 Legal and Regulatory Authorities

We may disclose personal information where required or authorised by law, court order, regulatory requirement, or where reasonably necessary to protect our legal rights.

We do not sell or rent personal information to third parties.

7. Overseas Disclosure of Personal Information

Some third-party technology, payment, hosting, analytics, communication or other service providers we use may operate or store information outside Australia.

Where applicable, personal information may therefore be disclosed to or stored by overseas service providers.

Depending on the services we use, these providers may be located in countries including, but not limited to:

Australia
United States
Other countries where our technology and service providers operate

The actual countries involved may change as our service providers and technology systems change.

The email, hosting, WordPress, payment and other technology providers used by AGM may have their own data-processing arrangements.

Where required by applicable Australian privacy law, we will take reasonable steps concerning overseas disclosures and the handling of personal information by overseas recipients.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate and improve the website.

Cookies may be used to:

Remember preferences
Maintain website functionality
Support shopping-cart and checkout functions
Support product enquiry and website functionality
Understand website usage
Measure website performance
Improve customer experience
Support security and fraud prevention
Provide relevant website analytics

You can manage or disable cookies through your browser settings.

Disabling certain cookies may affect some website functions, including shopping-cart, checkout or enquiry functionality.

Where third-party analytics or advertising technologies are used, those providers may collect information in accordance with their own privacy policies.

9. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors use our website.

This may include information about:

Pages viewed
Traffic sources
Device type
Browser information
General geographic information
Website interactions
Session information

This information helps us understand website performance and improve our products, services and customer experience.

Analytics information may be collected through our website or through third-party providers supporting website performance and usage analysis.

10. Direct Marketing

Where permitted by law, we may use personal information to communicate with customers about products, services, promotions or other information that may be relevant to them.

Where required, we will provide an option to unsubscribe from marketing communications.

You may contact us at any time to request that we stop sending direct marketing communications.

Transactional or service-related communications, such as order confirmations, delivery notifications and responses to product enquiries or modification quote requests, may continue where necessary to provide the requested service.

Submitting a product enquiry or modification quote request does not, by itself, mean that you have subscribed to direct marketing communications.

11. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information against:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure

Information submitted through our product enquiry and modification quote functionality is sent to our business email address for manual review and response.

Security measures may include access controls, secure systems, authentication procedures, secure payment processing and other reasonable technical and organisational safeguards, depending on the systems and services involved.

However, no method of electronic transmission or storage is completely secure.

We cannot guarantee absolute security of information transmitted over the internet, but we take reasonable measures to protect information within our control.

You should avoid including unnecessary sensitive or confidential information in a product enquiry or modification quote request.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Reviewing and responding to product enquiries
Reviewing and responding to modification quote requests
Providing products and services
Maintaining customer and transaction records
Processing returns and refunds
Resolving disputes
Maintaining financial and accounting records
Meeting legal or regulatory obligations
Protecting our legal rights

Information submitted through a product enquiry or modification quote request, including contact details, subject, enquiry message and information identifying the relevant product, may be retained in our business email records for as long as reasonably necessary for business, customer service, recordkeeping, legal or other legitimate purposes.

We do not promise a fixed retention period for quote and enquiry emails. The period for which information is retained may depend on the nature of the enquiry, whether it leads to an order or business relationship, recordkeeping requirements, legal obligations and whether the information is still reasonably required.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to securely delete, destroy or de-identify it.

13. Access to Personal Information

You may request access to personal information we hold about you, subject to applicable legal requirements and exceptions.

To request access, contact us using the details provided in the Contact Us section of this Privacy Policy.

We may need to verify your identity before providing access to personal information.

We will respond to access requests within a reasonable period and in accordance with applicable privacy requirements.

Personal information that may be subject to an access request can include information submitted through a product enquiry or modification quote request.

14. Correction of Personal Information

If you believe personal information we hold about you is inaccurate, incomplete or out of date, you may request that we correct it.

Please contact us and explain:

What information you believe is incorrect
What the correct information should be
Any relevant supporting information

This may include information submitted through a product enquiry or modification quote request, such as:

Name
Email address
Phone number
Product enquiry information
Subject
Enquiry message

We will consider and respond to correction requests in accordance with applicable privacy requirements.

15. Privacy Complaints

If you believe we have handled your personal information in a way that does not comply with applicable privacy requirements, you may make a privacy complaint to us.

15.1 How to Make a Complaint

Please contact:

AGM Container and Towing Service

Email: [email protected]

Phone: +61 489 995 853

Address: 740 Ingham Rd Bohle QLD Queensland 4818 Australia

Please provide enough information for us to understand the nature of your complaint and, where possible, the relevant circumstances.

Your complaint may relate to information collected through our website, product enquiry functionality, modification quote requests, email communications, orders or other business interactions.

We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response, or if your complaint cannot be resolved directly with us, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator, depending on the circumstances and whether the Privacy Act applies to the matter.

16. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed at children.

We do not knowingly request personal information from children for the purpose of purchasing products or submitting product enquiries.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can assess the situation and take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These third-party websites operate under their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

18. Third-Party Service Providers

We may use third-party providers to help operate our website and business.

Depending on the services used, these providers may include:

E-commerce platforms
WordPress website functionality providers
Payment processors
Hosting providers
Delivery and logistics providers
Analytics providers
Email and communication providers
Security providers
Customer support providers

These providers may have access to personal information only to the extent reasonably necessary to provide services to us or as otherwise permitted by law.

Our product enquiry functionality operates through a WordPress application. Information submitted through the functionality is sent to our business email address for manual review and response.

The specific providers involved may depend on the website, email, hosting and other technology services used by AGM.

19. Anonymity and Pseudonymity

Where practical and permitted by law, you may contact us without identifying yourself or by using a pseudonym.

However, there may be circumstances where we cannot reasonably provide a service or process a transaction without identifying you.

For example, we may need identifying and contact information to respond to a product enquiry or modification quote request.

We generally need identifying and delivery information to process and deliver a shipping-container order.

If you choose not to provide information requested through an enquiry form, we may not be able to respond fully to your request or provide the requested service.

20. Australian Privacy Law and Privacy Principles

We aim to manage personal information in an open and transparent manner and in accordance with applicable Australian privacy laws.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to our business or a particular activity, we will handle personal information in accordance with those requirements.

This Privacy Policy is intended to explain our general information-handling practices in an open and transparent manner.

For more information about Australia’s privacy laws and the Privacy Act 1988, you can visit the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC) — The Privacy Act

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website or technology
Changes to our product enquiry or modification quote functionality
Changes to our service providers
Changes to privacy practices
Changes to applicable legal requirements

When we make changes, we will publish the updated policy on this page and update the “Last updated” date.

We encourage customers to review this page periodically.

22. Contact Us

If you have questions about this Privacy Policy, want to access or correct personal information, or wish to make a privacy complaint, please contact us.

Email: [email protected]

Phone: +61 489 995 853

Address: 740 Ingham Rd Bohle QLD Queensland 4818 Australia

You may also use these contact details to ask questions about information submitted through our product enquiry or modification quote functionality.