Warranty Policy

Last updated: 21/04/2026

This Warranty Policy applies to all products sold by AGM CONTAINER & TOWING SERVICE PTY LTD (“we”, “our”, “us”). It outlines the terms and conditions of warranty coverage for shipping containers purchased through our website.

1. Warranty Coverage

We provide a limited warranty on shipping containers sold through our website.

  • New / One-Trip Containers: Covered by a 12-month structural warranty
  • Used Containers: Covered by a 3-month structural warranty

The warranty applies from the date of delivery.

2. What Is Covered

This warranty covers:

  • Structural integrity of the container
  • Major defects affecting usability (e.g., significant holes, structural failure)
  • Doors not functioning as intended at the time of delivery
  • Issues that were not disclosed prior to purchase

3. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear (especially for used containers)
  • Surface rust, dents, or cosmetic imperfections
  • Damage caused after delivery (e.g., improper handling, misuse, environmental exposure)
  • Modifications or alterations made by the customer or third parties
  • Improper installation or placement

4. Warranty Claims

To make a warranty claim:

  • Contact us within the applicable warranty period
  • Provide:
    • Proof of purchase
    • Description of the issue
    • Clear photos or videos showing the defect

Claims must be submitted to:
Email: sales@agmcontainerandtowingpty.com

5. Resolution Options

If a warranty claim is approved, we may, at our discretion:

  • Repair the container
  • Replace the container (subject to availability)
  • Offer a partial or full refund

The chosen solution will depend on the nature of the issue and practical logistics.

6. Transport and Inspection

  • We may require inspection of the container before approving a claim
  • Transport costs for warranty-related returns or inspections will be assessed on a case-by-case basis
  • If the issue is confirmed as a valid warranty claim, reasonable costs may be covered by us

7. Limitation of Liability

To the extent permitted by law:

  • Our liability is limited to the repair, replacement, or refund of the product
  • We are not liable for indirect or consequential damages (e.g., loss of use, business interruption)

8. Consumer Rights

This warranty is provided in addition to your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any rights you may have under applicable consumer protection laws.

9. Customer Responsibilities

Customers must:

  • Inspect the container upon delivery
  • Report any visible issues within 24 hours
  • Use the container in a reasonable and intended manner

Failure to follow these conditions may affect warranty eligibility.

10. Contact Information

For all warranty-related inquiries:

AGM CONTAINER & TOWING SERVICE PTY LTD
Email: sales@agmcontainerandtowingpty.com
Phone: +61489995853

11. Policy Updates

We reserve the right to update this Warranty Policy at any time. Changes will be published on this page with the updated revision date.