Yes. AGM provides shipping-container delivery within Australia, including metropolitan and regional areas, where suitable transport access is available.

A flat delivery fee of A$400 applies to standard deliveries within Australia.

The estimated delivery timeframe is approximately 6–17 days after dispatch.

Remote, restricted-access or difficult-to-reach locations may require additional assessment before delivery can be confirmed. Where special transportation or equipment is required, AGM will discuss the requirements and any applicable additional cost with the customer before the additional charge is incurred.

AGM currently accepts the following payment methods:

• Bank Transfer (Direct Bank Deposit)
• Visa
• American Express
• Mastercard
• Apple Pay
• Google Pay

Orders are processed after payment has been received and confirmed. Card payments are subject to authorization and verification by the relevant payment provider.

Your order is confirmed after full payment has been received and verified by AGM.

For bank transfer orders, AGM will begin processing the order after the payment has been received and confirmed.

For card and supported digital-wallet payments, confirmation is subject to successful authorization by the payment provider.

Bank transfer payments typically take 1–3 business days to be received and verified.

Credit and debit card payments are generally processed immediately, subject to authorization and verification by the payment provider.

Order processing begins after the payment has been successfully confirmed.

Orders may be cancelled before dispatch, subject to the applicable terms of our Returns & Refund Policy.

If a cancellation is requested after dispatch, cancellation may not be possible because transportation arrangements may already have been made.

Where applicable, any collection, transportation or other reasonable costs associated with a post-dispatch cancellation will be handled in accordance with our Returns & Refund Policy.

Please contact AGM as soon as possible if you need to request a cancellation.

A flat delivery fee of A$400 applies to standard deliveries within Australia.

The standard delivery charge is displayed during the shopping and checkout process.

Additional delivery charges are not automatically added to the checkout total. Where special transportation, equipment or handling is required, AGM will contact the customer to discuss the requirements and any applicable additional cost before the additional charge is incurred.

For full details, please see our Shipping & Delivery Policy.

The standard delivery charge is A$400 for eligible standard deliveries within Australia.

In certain circumstances, additional transportation, equipment or handling arrangements may be required. These may include:

• Remote or unusually distant delivery locations
• Difficult or restricted site access
• Crane trucks or specialised equipment
• Additional lifting requirements
• Unusual site conditions
• Additional waiting time caused by site conditions
• Failed delivery or re-delivery caused by circumstances attributable to the customer

Additional delivery charges are not automatically added to the customer’s checkout total.

Where a special delivery requirement is identified, AGM will contact the customer by phone or email to discuss the delivery requirements and any applicable additional cost before the additional charge is incurred.

Any applicable additional charge will be explained to the customer and must be agreed upon before AGM proceeds with the additional transportation, equipment or handling arrangement.

For full details, please see our Shipping & Delivery Policy.

The estimated delivery timeframe for standard deliveries within Australia is approximately 6–17 days after dispatch.

This is an estimated timeframe and not a guaranteed delivery date.

Delivery times may vary depending on the delivery location, transport availability, road conditions, weather, public holidays, carrier scheduling, site accessibility and other circumstances outside AGM’s reasonable control.

Remote or difficult-to-access locations may require additional delivery time depending on the transportation arrangements and site conditions.

Before the container is delivered, customers should ensure that the delivery location is accessible and suitable for a heavy delivery vehicle and container unloading.

Please ensure:

• Clear and suitable access for the delivery vehicle
• Sufficient space for the vehicle and container unloading
• No low-hanging trees, cables or other overhead obstacles
• Gates and access points are wide enough for the required vehicle
• The unloading area is suitable for placement of the container
• Any restricted access, narrow roads or unusual site conditions have been communicated to AGM before delivery

Customers are responsible for providing accurate delivery information and notifying AGM of any access restrictions or unusual site conditions that may affect delivery.

If delivery cannot be completed because of incorrect or incomplete delivery information, restricted access, unsuitable site conditions, or other circumstances attributable to the customer, the delivery may need to be delayed or rescheduled.

Depending on the circumstances, additional transportation, waiting, collection or re-delivery charges may apply.

AGM will contact the customer to discuss the situation, the available delivery arrangements and any applicable additional costs before proceeding with any additional transportation, equipment or handling arrangement that requires customer agreement.

Yes. Customers can check their order status through our Order Tracking page.

If you require assistance with an order, please contact AGM using the contact details provided on our website.

AGM offers both new one-trip, used and refurbished shipping containers, depending on current availability.

New one-trip containers are new containers that have typically made a single journey before being supplied for storage or other use. They may have minor cosmetic marks associated with manufacturing, handling or transportation.

Used containers have previously been used and may show visible signs of previous use, including dents, scratches, surface rust, paint wear, markings and other cosmetic imperfections. The condition of each used container may vary depending on its age, previous use and overall condition.

Refurbished containers are previously used containers that have undergone refurbishment. The work completed and the resulting condition may vary by individual container. Please review the relevant product listing for details about the container’s condition, specifications and photographs

The condition, specifications and photographs for each container are provided on the relevant product listing. Customers should review the product details and photographs to understand the condition of the specific container before purchasing.

Important: Container condition may vary by individual unit. Please review the product description, specifications and photographs for the specific container before purchasing.

Individual containers may not look exactly the same as the photographs shown on the website, particularly for used and refurbished containers.

Used and refurbished containers may vary in:

• Colour and paint condition

• Shipping-line markings

• Dents and scratches

• Surface rust

• Paint wear

• Signs of previous use

• Visible repairs or refurbishment work, where applicable

• Other cosmetic differences

Refurbished containers have previously been used and may have undergone refurbishment work. The extent of refurbishment and the resulting appearance may vary between individual containers. Refurbishment does not necessarily mean that every component has been replaced, repaired, or restored to a new condition.

New one-trip containers may also have minor cosmetic marks resulting from manufacturing, transportation, or handling.

Where photographs are provided for a particular container, customers should review them together with the product description, condition information, and specifications before purchasing. Photographs may show a representative container or a specific unit, depending on the product listing.

If you require clarification about the condition, refurbishment work, or appearance of a particular container, please contact AGM before placing your order.

AGM accepts eligible change-of-mind returns within 30 days from the date the container is delivered, subject to the terms and conditions of our Returns & Refund Policy.

Customers should contact AGM before arranging the return so that the applicable return, collection and transportation arrangements can be confirmed.

Any applicable return, collection, transportation, handling or other reasonable costs will be handled in accordance with our Returns & Refund Policy.

Your rights and remedies under applicable Australian Consumer Law are not affected.

If your container arrives damaged, materially different from the product purchased, or has another issue, please contact AGM as soon as possible after delivery.

Please provide:

• Your order or invoice number
• A description of the issue
• Clear photographs showing the condition of the container
• Videos where they help demonstrate the issue

AGM will assess the reported issue and, where appropriate, may provide a repair, replacement, refund or another applicable remedy in accordance with our policies and applicable Australian Consumer Law.

Approved refunds will generally be issued to the original payment method used for the purchase.

Where a refund cannot reasonably be issued to the original payment method, AGM may process the refund by bank transfer.

Refunds are processed after the return or refund has been approved and any required inspection or assessment has been completed.

Refund processing may take approximately 5–10 business days after approval, depending on the payment provider and financial institution.

For change-of-mind returns, any applicable return, collection, transportation, handling or other reasonable costs will be handled in accordance with our Returns & Refund Policy.

Any refund rights or remedies available under applicable Australian Consumer Law are not affected.

Customers are responsible for providing accurate and complete delivery information when placing an order.

An incorrect or incomplete delivery address may result in:

• Delayed delivery
• Additional transportation or waiting costs
• Re-delivery requirements
• Additional delivery charges where applicable

If you realise that the delivery information provided with your order is incorrect, contact AGM as soon as possible so we can determine whether the information can be updated before delivery arrangements are finalised.

Customers should arrange for themselves or an authorised person to be available at the delivery location when the container is delivered.

Being present allows the customer or authorised person to:

• Receive the container
• Confirm the intended delivery location
• Inspect the container upon delivery
• Identify and report any immediately visible delivery-related concerns

If you cannot be present, please contact AGM in advance to discuss the delivery arrangements.

Yes. Eligible containers purchased from AGM Container and Towing Service are covered by our commercial Warranty Policy, subject to its applicable terms, conditions and exclusions.

• New / One-Trip Containers: 12-month commercial warranty
• Used Containers: 3-month commercial warranty
• Refurbished Containers : 3- Month commercial warranty

The warranty period begins on the date the container is delivered to the customer.

Coverage applies to eligible defects affecting the container’s structural integrity or intended use, subject to the exclusions and conditions set out in our Warranty Policy.

AGM’s commercial warranty covers eligible defects affecting standard shipping containers and other eligible container types, including new / one-trip, used, and refurbished containers. Coverage applies to defects that were present at the time of delivery and materially affect the container’s structural integrity, intended use, or covered components.

Coverage is subject to the applicable warranty period, the individual product’s condition and configuration, the terms of our Warranty Policy , and the exclusions stated in that policy.

Depending on the product purchased and the circumstances, covered defects may include significant structural defects, significant holes or other material defects, or doors that do not function properly because of an eligible defect that existed at the time of delivery.

For refrigerated shipping containers, the warranty may cover eligible defects affecting the refrigeration equipment and other covered refrigeration-related components supplied with the container. Coverage depends on the individual product listing, invoice, applicable warranty terms, and exclusions.

For insulated shipping containers, the warranty may cover eligible defects affecting the insulated panels and other covered insulation-related components supplied with the container. Coverage depends on the individual product listing, invoice, applicable warranty terms, and exclusions.

For refurbished containers, coverage depends on the individual container’s condition, refurbishment work completed, included components, and any product-specific warranty terms.

For office, offshore, site office, modified, and converted containers, coverage for additional fittings, equipment, modifications, conversions, and other components depends on the applicable product listing, invoice, written warranty terms, or separate agreement.

The warranty does not generally cover normal wear and tear, cosmetic deterioration, minor dents, scratches, surface rust consistent with the container’s age or condition, misuse, negligence, improper maintenance, unauthorised modifications, accidental damage after delivery, or other excluded causes listed in our Warranty Policy.

For complete details about warranty coverage, applicable warranty periods, exclusions, and claim requirements, please see our Warranty Policy .

If you believe your container has a defect covered by AGM’s Warranty Policy, contact us at:

Email: [email protected]

Please provide:

• Your order or invoice number
• A description of the issue
• Clear photographs or videos showing the alleged defect

AGM may request additional information or arrange an inspection before determining whether the reported issue is covered by the Warranty Policy.

You can contact AGM using the following details:

AGM CONTAINER & TOWING SERVICE PTY LTD

📧 Email: [email protected]

📞 Phone: +61 489 995 853

📍 Business Address:740 ingham Rd Bohle QLD Queensland 4818 Australia

For product, delivery or order enquiries, please contact our customer service team using the details above.

AGM customer service hours are:

Monday – Friday: 9:00 AM – 5:00 PM AEST
Saturday: 10:00 AM – 2:00 PM AEST
Sunday & Public Holidays: Closed

Messages received outside these hours will be handled during the next available customer service period.

The appropriate container size depends on what you need to store, the amount of space available at your property and the delivery access at your location.

AGM may offer containers in sizes including:

• 7ft
• 9ft
• 10ft
• 20ft
• 30ft
• 40ft

Availability depends on current stock.

If you are unsure which size is appropriate, contact AGM with details of what you intend to store, the available space and any delivery-access limitations. We can provide information about the available container options.

Yes. Container modifications or specialised configurations may be available depending on the container type, requested modification and current availability.

Modification requirements, specifications, pricing and delivery arrangements will depend on the work requested.

If you require a modified or specialised container, please contact AGM before placing your order so the requirements can be assessed and availability confirmed.