SHIPPING POLICY

Shipping & Delivery Policy

Last updated: 16 August 2026

This Shipping & Delivery Policy applies to purchases made from AGM Container and Towing Service (“AGM”, “we”, “our” or “us”).

It explains our delivery coverage, shipping costs, estimated delivery timeframes, delivery requirements and customer responsibilities for shipping containers purchased through our website.

1. Delivery Coverage

AGM currently provides shipping-container delivery within Australia.

Standard delivery is available to metropolitan and regional areas, subject to suitable transport access and site conditions.

Delivery to remote, restricted-access or difficult-to-reach locations may require additional assessment before the delivery can be confirmed.

Delivery availability may depend on:

Delivery location;
Road and vehicle access;
Container size;
Suitable transport equipment;
Site conditions;
Local road restrictions;
Safe unloading requirements; and
Availability of suitable transport.

If additional assessment is required, AGM will contact the customer to confirm whether delivery can be completed and whether any special delivery arrangements are necessary.

2. Delivery Cost

A standard delivery fee of A$400 applies to eligible standard deliveries within Australia.

The A$400 standard delivery fee is displayed during the shopping and checkout process for standard delivery.

Additional Delivery Charges

In certain circumstances, a delivery may require additional transportation, equipment or handling arrangements. This may include:

Remote or unusually distant delivery locations;
Difficult or restricted site access;
Crane trucks or specialised equipment;
Additional lifting requirements;
Unusual site conditions;
Additional waiting time caused by site conditions;
Failed delivery or re-delivery caused by circumstances attributable to the customer; or
Other special transportation or handling requirements.

Additional delivery charges are not automatically added to the customer’s checkout total.

Where a special delivery requirement is identified, AGM will contact the customer by phone or email to discuss the delivery requirements and any applicable additional cost before the additional charge is incurred.

Any additional charge must be communicated to and agreed upon by the customer before AGM proceeds with the additional transportation, equipment or handling arrangement.

Where no additional delivery requirement applies, the standard delivery charge remains A$400.

3. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed. This timeframe allows us to review the order, confirm the relevant product details and begin preparing the delivery arrangements.

Order processing time may vary depending on the product, delivery location, availability of suitable transportation and any additional requirements associated with the order.

Processing time may be longer where an order requires:

Special product preparation;
Additional delivery assessment;
Product modifications or preparation;
Product availability confirmation;
Confirmation of delivery requirements;
Assessment of site access and unloading conditions; or
Special transportation, handling or equipment arrangements.

Shipping container deliveries may require additional coordination because the container type, size, weight, delivery location, road access and unloading requirements must be considered before transportation can be arranged.

The order processing period does not necessarily include the time required to arrange transportation or complete delivery. The time needed to organise delivery may vary depending on the availability of suitable transport, the delivery location and the requirements of the delivery site.

If additional information is required from the customer to process the order or arrange delivery, we may contact the customer using the contact details provided with the order.

If processing or delivery preparation is expected to take substantially longer than the estimated timeframe, we will communicate an update to the customer where reasonably practicable.

The order processing timeframe is an estimate and does not represent a guaranteed dispatch or delivery date.

4. Delivery Timeframe

AGM Container and Towing Service provides shipping-container delivery within Australia, subject to the delivery location, transport availability, site access, unloading requirements and other applicable delivery conditions.

Our estimated delivery timeframe for deliveries within Australia is:

Approximately 6–17 days after dispatch

The 6–17-day timeframe is an estimated delivery period and is not a guaranteed delivery date. This timeframe begins after the order has been dispatched and does not begin on the date the order is placed or when payment is confirmed.

The time between payment confirmation and delivery may therefore include:

Order processing;
Product availability confirmation;
Delivery assessment;
Preparation of the container, where required;
Arrangement of suitable transportation;
Confirmation of delivery requirements; and
The estimated transportation and delivery period after dispatch.

The overall time from order placement to delivery may be longer than the estimated 6–17-day period, particularly where additional preparation, transport coordination or site assessment is required.

Delivery times may vary depending on factors such as:

Delivery location;
Distance between the dispatch location and delivery address;
Container type, size and weight;
Availability of suitable transport;
Transport-provider scheduling;
Road conditions;
Weather conditions;
Public holidays;
Government requirements or road restrictions;
Site accessibility;
Vehicle access and turning space;
Unloading requirements;
Availability of suitable delivery equipment;
Remote or difficult-to-access delivery locations; and
Other circumstances outside our reasonable control.

For remote, restricted-access or difficult-to-reach locations, additional delivery preparation or transportation time may be required. Delivery to these locations may also require different equipment, additional handling arrangements or further confirmation of site conditions before dispatch.

Customers are responsible for providing accurate delivery information and informing AGM of any access restrictions, unusual site conditions or other circumstances that may affect delivery. Failure to provide accurate information may result in delivery delays, rescheduling or additional arrangements where applicable.

Where reasonably practicable, we will communicate available delivery information to the customer after the delivery arrangements have been coordinated. This may include an expected delivery date, estimated arrival window or relevant instructions for preparing the delivery site.

The actual delivery date may change due to transport availability, site conditions, weather, road restrictions, delays or other circumstances affecting the delivery process.

Where a specific delivery date or timeframe has been agreed in writing, that agreed arrangement will apply subject to circumstances outside our reasonable control and applicable law.

Nothing in this section limits any rights or remedies available to customers under the Australian Consumer Law.

5. Delivery Method

Shipping containers require specialised transportation.

Depending on the container and delivery location, we may use equipment such as:

Tilt-tray trucks;
Side-loader trucks;
Crane trucks; or
Other suitable heavy transport equipment.

The delivery method will depend on:

Container type and size;
Delivery location;
Site accessibility;
Available transport equipment; and
Safe unloading requirements.

Customers should not assume that standard courier or parcel-delivery equipment can be used for container delivery.

6. Carrier and Transport Provider Details

AGM Container and Towing Service will arrange delivery through a suitable transport provider or carrier, where applicable, depending on the container type, delivery location, site access, transport equipment, and availability.

A specific carrier or transport provider may not be assigned at the time an order is placed. The transport provider selected for delivery may vary between orders and locations.

Where applicable, AGM will coordinate with the selected transport provider and provide the customer with available delivery information, such as the expected delivery date, estimated arrival window and relevant delivery instructions.

If specific transport arrangements or carrier details are confirmed before dispatch, we will communicate the relevant information to the customer where reasonably practicable.

The delivery method and transport provider remain subject to transport availability, site conditions, access requirements and the equipment required to safely deliver the container.

Customers may contact AGM before placing an order if they require clarification about the proposed delivery arrangements or have specific site-access requirements.

7. Delivery Site Requirements

Before delivery, customers are responsible for ensuring that the delivery location is reasonably suitable and accessible for the required transport equipment.

Customers should ensure that:

The delivery address is accurate;
The access route is suitable for heavy vehicles;
There is sufficient clearance for the delivery vehicle and container;
Trees, branches, overhead cables and other obstacles do not prevent safe access;
Gates and entrances are sufficiently wide;
The unloading area is reasonably level and suitable for placement;
The delivery area is free from unnecessary obstructions;
The ground conditions are suitable for the delivery equipment; and
Any required local permissions or approvals have been obtained.

Customers should inform us in advance of any unusual access conditions, restrictions or hazards.

8. Customer Responsibility for Site Access

The customer is responsible for providing accurate information about the delivery location and any relevant access restrictions.

If a delivery cannot safely be completed because of:

Inadequate access;
Incorrect delivery information;
Unsafe site conditions;
Insufficient clearance;
Obstructions;
Unsuitable ground conditions; or
Other circumstances reasonably attributable to the customer,

we may need to reschedule the delivery.

Where permitted and previously disclosed or agreed, additional transport, waiting, storage or re-delivery charges may apply.

We will communicate applicable charges to the customer before proceeding where reasonably practicable.

9. Delivery Coordination

Because container delivery involves specialised transportation, customers may be contacted before delivery to coordinate:

Delivery date;
Delivery time or estimated arrival window;
Site access;
Unloading requirements; and
Other information required for delivery.

Customers should remain available or ensure that an authorised representative is available to coordinate delivery where required.

10. Order Tracking

Customers may track their order using our order-tracking page: Track Your Order

After dispatch, customers may receive additional delivery or transport coordination information.

Because shipping containers are transported using specialised logistics services, real time tracking may not always be available.

11. Delivery Confirmation

Where reasonably practicable, the customer or an authorised representative should be available at the delivery location.

Delivery may be confirmed through:

Delivery documentation;
Customer or authorised representative confirmation;
Photographic evidence;
Transport-provider confirmation; or
Other reasonable delivery records.

Customers should inspect the container as soon as reasonably practicable after delivery.

12. Damage or Delivery Issues

Customers are encouraged to inspect the container promptly after delivery.

If the container appears to have been damaged during transportation or is materially different from what was ordered, customers should contact AGM as soon as reasonably practicable and provide relevant evidence, such as:

Photographs;
Videos;
Order or invoice number;
Description of the issue; and
Delivery information.

Prompt notification helps AGM investigate and resolve delivery issues efficiently.

However, failure to report an issue within 48 hours does not automatically remove or reduce any rights or remedies available to the customer under the Australian Consumer Law.

13. Failed Delivery

A delivery may be considered unsuccessful where the transport provider cannot safely complete delivery because of circumstances such as:

Inaccessible delivery location;
Incorrect address;
Insufficient site access;
Unsafe site conditions;
Customer-requested changes;
No authorised person available where attendance is reasonably required; or
Other circumstances attributable to the customer.

Where a delivery cannot be completed, we will contact the customer to discuss available options.

Additional delivery, waiting, storage or re-delivery charges may apply where the failed delivery resulted from circumstances attributable to the customer and the applicable charges have been disclosed or agreed.

14. If AGM Cannot Complete Delivery

If AGM is unable to complete delivery because the product is unavailable, delivery becomes impossible, or another circumstance within AGM’s responsibility prevents fulfilment, AGM will contact the customer to discuss an appropriate solution.

Where an order cannot reasonably be fulfilled and a refund is required, the applicable amount paid by the customer will be refunded in accordance with our Returns & Refund Policy and applicable law.

15. Delays

We make reasonable efforts to meet our estimated delivery timeframes.

However, delivery may be delayed by circumstances outside our reasonable control, including:

Severe weather;
Flooding;
Natural disasters;
Road closures;
Traffic or transport restrictions;
Government requirements;
Carrier or transport disruptions;
Mechanical breakdowns;
Industrial disputes;
Public holidays;
Remote-area logistics; or
Other unforeseen circumstances.

Where we become aware of a significant delivery delay, AGM will provide an update to the customer where reasonably practicable.

Nothing in this section limits any rights or remedies available to consumers under the Australian Consumer law.

16. Remote and Restricted Locations

Additional assessment may be required for remote or restricted-access locations.

Delivery to such locations may involve:

Longer delivery times;
Different transport equipment;
Additional transportation costs;
Additional handling requirements; or
Alternative delivery arrangements.

Where additional delivery charges apply, AGM will communicate the applicable charges to the customer before the additional transportation, equipment or handling arrangement is made and, where applicable, obtain the customer’s agreement before proceeding.

17. Storage and Uncollected Containers

Where a container cannot be delivered or accepted because of circumstances attributable to the customer, the container may need to remain at a storage or transport facility.

Where storage or handling charges are reasonably incurred as a result, those charges may be passed to the customer where permitted and where the customer has been informed of the applicable charges.

AGM will contact the customer to arrange an alternative delivery or collection solution where reasonably practicable.

18. Delivery to Difficult Sites

Customers should contact us before ordering if the proposed delivery location has:

Narrow roads;
Steep access;
Low overhead clearance;
Restricted entrances;
Soft or unstable ground;
Limited turning space;
Restricted vehicle access; or
Other unusual site conditions.

We may request photographs, measurements, location information or other details to assess whether delivery is feasible.

19. Customer’s Legal Rights

Our shipping arrangements do not affect rights or remedies available under the Australian Consumer Law.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under Australian law.