Refund Policy – agm container

Refund & Returns Policy for AGM Container & Towing PTY

Refund & Returns Policy

At AGM Container & Towing PTY, we are committed to providing high-quality shipping containers and ensuring customer satisfaction. Please review our refund and returns policy carefully before making a purchase.

1. Order Cancellations

Orders may be canceled under the following conditions:

Before dispatch: Full refund available
After dispatch: Cancellation may not be accepted or may incur charges

To request a cancellation, contact us immediately after placing your order.

2. Returns Eligibility

Due to the nature of our products, returns are only accepted if:

The item is damaged upon delivery, or
The item does not match the description on our website

All return requests must be submitted within 48 hours of delivery.

3. Reporting Damages or Issues

If your item arrives damaged or incorrect:

Notify us within 48 hours
Provide clear photos or videos as evidence
Include your order details

Failure to report within this timeframe may result in rejection of the claim.

4. Refunds

Refunds may be issued in the following cases:

The order is canceled before dispatch
The product is confirmed damaged or incorrect
The item cannot be delivered due to unforeseen circumstances

Approved refunds will be processed using the original payment method.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after dispatch
Incorrect information provided by the customer
Improper use, modification, or damage after delivery
Delays caused by third-party logistics or external factors

6. Return Shipping

If the return is due to our error (damaged or incorrect item), we will cover return costs
In other cases, return shipping costs may be the responsibility of the customer