Returns & Refund Policy

Last updated: 21/04/2026

This Returns & Refund Policy applies to all purchases made from AGM CONTAINER & TOWING SERVICE PTY LTD (“we”, “our”, “us”). It outlines the conditions under which returns, refunds, and exchanges are accepted.

1. General Information

Country: Australia
Currency: AUD (Australian Dollars)

2. Return Period

Customers may request a return within:

30 days from the date of delivery

Requests submitted after this period may not be eligible for return or refund.

3. Eligibility for Returns

Due to the nature of shipping containers, returns are only accepted under specific conditions.

To be eligible:

The container must be in the same condition as delivered
The container must not be modified, altered, or structurally changed
The container must not be used beyond reasonable inspection
Proof of purchase must be provided

We reserve the right to inspect the container before approving any return.

4. Return Method

All returns must be arranged through our team.

Customers must contact us to request return authorization before any return
Returns are handled via heavy transport (tilt tray, side loader, or crane truck)
Customers must ensure the container is accessible for collection

Return Address:

740 Ingham Rd, Bohle QLD 4818, Australia

Important:
Shipping containers cannot be returned via standard courier services.

5. Return Costs

Return Shipping:

Customer is responsible for all return shipping and handling costs (non-defective returns)

Return Label:

Return label / transport arrangement is the responsibility of the customer

Original Shipping Fee:

The original 400 A$ delivery fee is non-refundable

Additional Costs:

Additional logistics or handling charges may apply depending on accessibility and location

All costs will be clearly communicated before return approval.

6. Restocking Fee

No restocking fee applies (free)

7. Defective or Non-Defective Products

Defective Products:

If a container has a verified defect or damage not disclosed prior to purchase:

Must be reported within 24 hours of delivery
Clear photographic evidence must be provided

If approved, we may offer:

Repair
Replacement (subject to availability)
Partial or full refund

We will cover reasonable costs associated with confirmed defective products.

Non-Defective Products (Change of Mind):

Returns are accepted at our discretion
The customer is responsible for all return transport costs
Refunds will exclude:
- Delivery fees
- Any incurred logistics costs

8. Exchanges

Exchanges may be offered if:

The wrong product was delivered
The container has a verified defect

Exchanges are subject to stock availability. If not available, a refund or alternative solution may be provided.

9. Damaged Products or Errors

If your order arrives:

Damaged
Incorrect
Not as described

You must:

Notify us within 24 hours of delivery
Provide photographic evidence

We will investigate and provide a suitable resolution (repair, replacement, or refund).

10. Refund Process

Once a return is approved and inspected:

Refunds are processed within 5–10 business days
Refunds are issued to the original payment method unless otherwise agreed

Deductions may apply for:

Damage occurring after delivery
Missing components
Additional handling or logistics costs

11. Customer Responsibilities

Customers must:

Provide accurate order and delivery information
Ensure safe and accessible conditions for delivery and return
Inspect the container immediately upon delivery

Failure to comply may affect eligibility for returns.

12. Customer Service

For all return and refund inquiries:

AGM CONTAINER & TOWING SERVICE PTY LTD
Email: sales@agmcontainerandtowingpty.com
Phone: +61489995853

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday: 10:00 AM – 2:00 PM (AEST)
Sunday & Public Holidays: Closed

Company Registration Information

Entity Name: AGM CONTAINER & TOWING SERVICE PTY LTD
ABN: 79 120 688 548
ABN Status: Active from 26 September 2023
Entity Type: Australian Private Company

13. Policy Transparency

This policy is publicly available and applies to all purchases made through our website. It clearly outlines return conditions, costs, and responsibilities in accordance with consumer protection and e-commerce standards.